Clean lashes. Beautifully.

RINAZA COSMETICS TRADING L.L.C
Address: WARBA CENTRE, Office 504, Al Murqabat, Plot 122-0, Makani 31862, Dubai, UAE
Email: contact@rinaza.com

1. Introduction

This Privacy Policy describes how RINAZA COSMETICS TRADING L.L.C (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or purchase products from us.

By accessing our website or using our services, you agree to the practices described in this Policy.

2. Information We Collect

We collect the following types of information:

A. Personal Information

Collected during checkout, account creation, or communication:

• Name

• Email address

• Phone number

• Billing and shipping address

• Order details

B. Payment Information

• We do not store credit card or payment details.

• All transactions are processed securely through third-party payment processors.

C. Automatically Collected Data

When you browse our website:

• IP address

• Device type

• Browser information

• Cookies and usage data

• Pages visited and time spent on the website

D. Optional Information

Provided voluntarily:

• Product reviews

• Survey responses

• Customer support messages

3. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Communicate with you about orders, updates, and support

• Manage deliveries and returns

• Improve our website, products, and customer experience

• Send marketing emails (only with your consent)

• Prevent fraud and maintain security

• Comply with legal obligations

4. Sharing of Information

We may share your information only with trusted third parties:

• Shipping & logistics providers

• Payment processors

• IT and website service providers

• Marketing platforms (if subscribed to newsletters)

We do not sell, trade, or rent personal information to any third parties.

All third-party partners are required to protect your data according to applicable privacy laws.

5. Cookies & Tracking Technologies

We use cookies to:

• Enable website functionality

• Remember your preferences

• Analyze traffic and performance

• Provide a personalized shopping experience

You can manage or disable cookies through your browser settings, but some features may not function properly.

6. Data Security

We take strong security measures to protect your information, including:

• Encrypted website connection (HTTPS)

• Secure payment gateways

• Restricted access to personal data

• Regular monitoring for security vulnerabilities

Despite these measures, no online transmission is completely secure. You share your information at your own risk.

7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill orders

• Provide customer support

• Meet legal, tax, and accounting obligations

You may request deletion of your data (see Section 9).

8. Minors

Our website is not intended for individuals under 18 years old.
We do not knowingly collect information from minors.
If data was accidentally collected, contact us and we will delete it.

9. Your Rights

Depending on your location (UAE, EU, UK, etc.), you may have the right to:

• Access your personal data

• Request corrections

• Request deletion of your data

• Limit or object to data processing

• Withdraw marketing consent

• Request a copy of your data

To exercise your rights, contact us at contact@rinaza.com.

10. International Transfers

Your information may be transferred and processed outside your country, including servers located in the EU, UAE, or the USA.

We ensure data is protected through industry-standard security measures.

11. Marketing Communications

You may receive marketing emails only if you voluntarily subscribe.

You may unsubscribe at any time using the link provided in the email.

12. Updates to This Policy

We may update this Privacy Policy from time to time.
All changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

For any questions regarding this Privacy Policy or your personal data, contact us:

RINAZA COSMETICS TRADING L.L.C
Email: contact@rinaza.com
Address: WARBA CENTRE, Office 504, Al Murqabat, Plot 122-0, Makani 31862, Dubai, UAE

RINAZA COSMETICS TRADING L.L.C
Address: WARBA CENTRE, Office 504 Al Murqabat, Plot 122-0, Makani 31862 Dubai, UAE

Last updated: December 2025

1. Introduction

These Terms of Service (“Terms”) govern your use of the website operated by RINAZA COSMETICS TRADING L.L.C (“we”, “us”, “our”) and the purchase of our products.
By accessing or using our website, you agree to these Terms. If you do not agree, please discontinue the use of the website.

2. Eligibility

By purchasing from or using our website, you confirm that you:

• are at least 18 years old;

• have legal capacity to enter into agreements;

• will comply with all applicable laws of the United Arab Emirates and your country of residence.

3. Online Store Terms

You agree not to use our products for any illegal or unauthorized purpose.
You must not transmit malware, harmful code, or interfere with the performance of the website.
Violation of these Terms may result in termination of service.

4. Product Information

We make every effort to provide accurate product descriptions, pricing, and images.
However, errors may occur, and we reserve the right to correct any inaccuracies without notice.

Colors may vary due to device screen settings.

5. Orders and Payments

By placing an order, you agree that:

• all information provided is accurate and up-to-date;

• you are authorized to use the payment method provided.

We may cancel or refuse orders due to:

• suspicion of fraud;

• product unavailability;

• pricing or description errors;

• violation of our policies.

Accepted payment methods are displayed during checkout.

6. Shipping & Delivery

Shipping timelines, availability, and pricing are listed on our Shipping Policy page.
Delays caused by customs, logistics services, or force majeure are beyond our control.

7. Returns & Refunds

Our refund process is described in detail in our Refund Policy.
Eligible items must be unused, sealed, and in original packaging unless stated otherwise.

8. Third-Party Services

We may use third-party providers (e.g., payment processors).
We are not responsible for actions, errors, or policies of third-party services.
We recommend you review their terms separately.

9. Personal Data

Your use of our website is governed by our Privacy Policy, which explains how we collect, use, and protect your data.

10. Intellectual Property

All content — including branding, product descriptions, design, graphics, and text — is the exclusive property of RINAZA COSMETICS TRADING L.L.C.
Unauthorized use, reproduction, or distribution is prohibited.

11. Prohibited Uses

You agree not to use the website for:

• unlawful purposes;

• fraudulent activities;

• data mining or scraping;

• uploading harmful code;

• interference with security features or website functionality.

12. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

• indirect or consequential damages;

• delays or losses caused by shipping partners;

• inaccuracies or omissions on the website;

• issues arising from third-party service providers.

You use this website at your own risk.

13. Indemnification

You agree to indemnify and hold RINAZA COSMETICS TRADING L.L.C harmless from any claims arising from your breach of these Terms or misuse of the website.

14. Changes to Terms

We may update or modify these Terms at any time.
Updates take effect when posted on this page.
Continued use of the website indicates acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of the United Arab Emirates.
Any disputes are subject to the exclusive jurisdiction of the courts of Dubai.

16. Contact Information

For questions about these Terms, you can reach us at:
📩 contact@rinaza.com
📍 WARBA CENTRE, Office 504 Al Murqabat, Plot 122-0, Makani 31862 Dubai, UAE

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be:

• in the same condition in which it was received,

• unopened, unused, and unworn,

• in the original packaging,

• accompanied by a receipt or proof of purchase.

To start a return, please contact us at contact@rinaza.com.
If your return is approved, we will provide a return shipping label and instructions on how and where to send the package.

Items sent back to us without submitting a return request first will not be accepted.

You can always reach out with any return-related questions at contact@rinaza.com.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

• the item is defective,

• damaged, or

• if you received the wrong item.

This allows us to assess the issue promptly and arrange a replacement or solution.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

• Perishable goods (food, flowers, plants)

• Custom or personalized products

• Personal care items (including most cosmetic and beauty products)

• Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, please contact us.

Sale items and gift cards are non-returnable.

Exchanges

The fastest way to receive the item you want is to return your original item.
Once the return is accepted, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must still be:

• unworn or unused,

• with tags,

• in its original packaging,

• with a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for banks or credit card companies to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@rinaza.com.